Whether working in an organization of 10 or 10,000, most of us have encountered environments that do little to minimize the impact of poorly managed conflict, often resulting in poor morale and lost productivity. How is it possible to create organizational cultures that promote collaboration instead of destructive conflict?
In his blog for the Environmental Dispute Resolution Program, Dan Adams offers us some principles that ‘support effective conflict resolution and collaborative problem solving’. It’s easy to agree that applying the four principles – 1) Offer validation and Respect, 2) Be vulnerable and authentic, 3) Be proactive instead of Reactive and 4) Ensure participation and engagement vertically and horizontally – will help. But why and how do these measures work and are they enough? And how can we actually get people to behave this way?
The Importance of Organizational Culture
In my book, The Power of Difference; From Conflict to Collaboration in Five Steps, I’ve spelled out a specific approach and set of skills that help organizations to create cultures in which everyone is enabled to resolve differences constructively. Several broad elements of organizational culture not only create the conditions for collaboration but also contribute to the success of the enterprise. As discussed in chapter 4 (titled The Power of Purpose: Creating a Culture of Alignment), these include:
It’s easy to ask people to be vulnerable and authentic, respectful and validating, but if the environment they’re in neither encourages or rewards those behaviors, it’s unlikely that anything will change. That’s why creating the right culture is so important.
There’s Science To Back It Up
Fortunately, this is not just speculation or opinion. There is good social and biological science that give these ideas more heft.
We are capable of resolving our differences and making our organizations successful, productive and pleasant places to be. We just need to apply what we know about ourselves and about organizations in general.
Read more about how to create real change in The Power of Difference: From Conflict to Collaboration in Five Steps, available from Amazon.com