The Heineken ad that portrays diametrically opposed individuals coming together around a common task (building a bar, of course) and ultimately having a beer, has stirred considerable controversy. Yes, it rosily suggests that we can begin to bridge some of our most painful divides (misogyny vs feminism, one-man-one-woman vs transgender right to be) simply by […]
Whether working in an organization of 10 or 10,000, most of us have encountered environments that do little to minimize the impact of poorly managed conflict, often resulting in poor morale and lost productivity. How is it possible to create organizational cultures that promote collaboration instead of destructive conflict?
Lack of patience and impulsivity can get us in trouble when trying to resolve a conflict. Being able to imagine the desired future outcome of the situation can increase one’s patience and ability to override the impulse that makes things go south.
Most of us can recall a time when we’ve been a part of a ‘high-performing’ team or group. These are the times when everyone pulls together to achieve a particular goal or outcome. This occurs most frequently in times of crisis, emergency or extreme urgency.