Results Through Leadership:



Emotions and Conflict: More Complicated than We Think

Emotions and Conflict: More Complicated than We Think I was not at all prepared for the pushback I got when speaking to a distinguished group of conflict resolution and organization development professionals about resolving organizational differences. I had not questioned an assumption I have been making for decades, that expressions of strong feelings made in […]

360 Degree Feedback: Useful Tool or Destructive Force?

360 Degree Feedback: Useful Tool or Destructive Force? 360⁰ feedback is a process used to provide an individual with information about themselves in the form of anonymous feedback from people who work with them directly, their peers,  co-workers, direct reports and bosses.  It has become a popular tool for developing mid to high level managers […]

Motivation, The French Way?

Motivation, The French Way? I recently heard an American journalist who had just returned from France sharing her observations about how effectively the French seem to parent.  While she may have been over-generalizing, the principles she articulated made a lot of sense, and not just for parenting.

Generational Differences May Not Be So Great After All

Generational Differences May Not Be So Great After All It’s a rare workplace that doesn’t include representatives of 3 or even 4 generations – ‘Boomers’, Gen-Xers, Gen-Yers and sometimes ‘traditionals’.  And it is often the case that generational differences are the source of some friction.  These differences, while very real, don’t have to be the source of unproductive […]

More on Innovation

I recently further explored the idea of how innovation can be encouraged in organizations and wrote an article about it.  Read the article entitled Innovation Depends on Teamwork. I’d love your comments!

Where Does Innovation Come From?

Innovation – the creation of something new and useful – is the lifeblood of organizational success. Now more than ever, organizations rely on innovation as the single most promising strategy to growth. The most astute organizations are trying to stimulate innovation by building cultures that encourage it, but many are finding that this is easier […]

Culture Change at General Motors

“GM’s Plodding Culture Vexes Its Impatient CEO” Ref:  Wall Street Journal, April 7, 2010, Marketplace Is General Motors finally ‘getting it’?  The April 20, 2010 edition of The Wall Street Journal reports that General Motors plans to make an early repayment of it’s remaining $4.7 billion in U.S. government loans.  CEO Whitacre forecasts a “solid” […]

‘Performance Management’ – new tricks for an old dog!

The phrase Performance Management typically congers up feelings and memories of required annual reviews, forms and ratings that were not only less than meaningful but seen by both those on the sending and receiving ends as toil, something to be avoided if at all possible and most likely justified by bean counters and personnel people […]

Building High-Performing Teams & Groups

Most of us can recall a time when we’ve been a part of a ‘high-performing’ team or group.  These are the times when everyone pulls together to achieve a particular goal or outcome.  This occurs most frequently in times of crisis, emergency or extreme urgency.

Competition, Collaboration and Conflict

My children grew up at a time when every child who made it from one end of the pool to the other during the Saturday morning swim-meets got a ribbon, not a blue ribbon, but a ribbon nonetheless.  The thinking was that their self-esteem might be damaged if they were not praised for every effort.  […]

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